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Cancellation and Refund Policy


Effective Date: July 1, 2024

At Local Galli, we strive to provide a seamless and satisfying shopping experience for our customers. We understand that sometimes you may need to cancel an order or request a refund. Please read our Cancellation and Refund Policy to understand the conditions and process for cancellations and refunds.

Order Cancellation

1. Cancellation Before Dispatch:

  • Eligibility: You can cancel your order before it has been dispatched.
  • Process: To cancel your order, please contact our customer support team as soon as possible:
  • Confirmation: Once we receive your cancellation request, we will confirm the cancellation and process a full refund.

2. Cancellation After Dispatch:

  • Eligibility: Orders cannot be cancelled once they have been dispatched. In such cases, please refer to our return policy for damaged products.

Refund Policy

1. Refund Eligibility:

  • Damaged Products: Refunds are only issued for products that are received in a damaged condition. You must report any damages within 5 working days of receiving the product.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must be provided.

2. How to Request a Refund:

  • Contact Us: To request a refund, please contact our customer support team within 5 working days of receiving your order:
  • Provide Details: Include your order number, a description of the damage, and any relevant photos to help us process your request efficiently.
  • Return Authorization: Once your refund request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the damaged product.

3. Refund Process:

  • Packing the Item: Pack the damaged product securely in its original packaging, including all tags, accessories, and documentation.
  • Shipping the Return: Follow the instructions provided by our customer support team for shipping the return. Please include the Return Authorization Number (RAN) in the package.
  • Inspection and Processing: Once we receive the returned product, our team will inspect it to verify the damage. If the product meets the return conditions, we will process your refund.

4. Refund Method:

  • Refunds: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Please allow 7-10 business days for the refund to be processed after we receive and inspect the returned product.

Important Notes

  • Non-Refundable Items: Certain items are not eligible for refund, including products not received in a damaged condition, items without a valid proof of purchase, and items returned without prior authorization or a Return Authorization Number (RAN).
  • Shipping Costs: Shipping costs for the return of a damaged product will be covered by Local Galli.

Contact Us

We are committed to providing excellent customer service and ensuring that any issues with your order are resolved promptly. If you have any questions or concerns about our cancellation and refund policy, please do not hesitate to contact us:

Thank you for shopping at Local Galli. We appreciate your business and look forward to serving you again.

By using our site and purchasing our products, you agree to the terms of this Cancellation and Refund Policy. This policy is effective as of July 1, 2024, and is subject to change at our discretion. Please review it periodically for any updates.