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Return Policy

Effective Date: July 1, 2024

Welcome to Local Galli, your trusted e-commerce store for a wide range of products. We are committed to ensuring your complete satisfaction with every purchase. Please read our Return Policy carefully to understand the conditions and process for returning a product.

Conditions for Returns

Returns are accepted only if the product is received in a damaged condition. To be eligible for a return, the following conditions must be met:

  1. Damaged Product: The product must be reported as damaged within 5 working days from the date of receipt.
  2. Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must be provided.
  3. Original Packaging: The product must be returned in its original packaging, including all tags, accessories, and documentation.

How to Initiate a Return

If you receive a damaged product and need to initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 5 working days of receiving your order. You can contact us via:
  2. Provide Details: Include your order number, a description of the damage, and any relevant photos to help us process your request efficiently.
  3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.

Return Process

  1. Packing the Item: Pack the damaged product securely in its original packaging, including all tags, accessories, and documentation.
  2. Shipping the Return: Follow the instructions provided by our customer support team for shipping the return. Please include the Return Authorization Number (RAN) in the package.
  3. Inspection and Processing: Once we receive the returned product, our team will inspect it to verify the damage. If the product meets the return conditions, we will process your return.

Refunds

  1. Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  2. Processing Time: Please allow 7-10 business days for the refund to be processed after we receive and inspect the returned product.
  3. Shipping Costs: Shipping costs for the return of a damaged product will be covered by Local Galli.

Exchanges

Currently, we do not offer direct exchanges. If you receive a damaged product and wish to receive a replacement, please follow the return process outlined above and place a new order for the replacement item.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Products not received in a damaged condition.
  • Items without a valid proof of purchase.
  • Items returned without prior authorization or a Return Authorization Number (RAN).
  • Products returned after the 5-day return window.

Contact Us

We are committed to providing exceptional customer service and are here to assist you with any questions or concerns regarding your purchase or our return policy. Please do not hesitate to contact us:

Thank you for shopping at Local Galli. We appreciate your business and look forward to serving you again.

By using our site and purchasing our products, you agree to the terms of this Return Policy. This policy is effective as of July 1, 2024, and is subject to change at our discretion. Please review it periodically for any updates.